Our support team can help with questions about registration, your account, payments and using the site. If something is not working as expected, tell us what happened and, if relevant, which device or browser you are using. General feedback is welcome too. Choose the email address that best matches your enquiry, or call us during the hours shown below. Please include enough detail for us to look into the matter, but never send your password or full payment card details.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +44 20 7946 0837 |
| Working hours | Phone: Mon-Fri, 09:00-18:00 UK time. You can email us at any time. Messages received outside working hours will be reviewed on the next working day. Bank holidays may affect availability. |
Support via Email
Email is our preferred contact method for account issues, documents, or detailed requests. Please send messages to [email protected] and include a clear subject line, your account username, and current contact details to avoid delays. Attach any required documents as PDFs or images. We aim to review submissions promptly and will reply with next steps or requests for further information.
Send Us a Message
Response Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. More complex cases, such as account verification or payment investigations, can take longer depending on the issue and the checks required. We’ll keep you updated throughout the process and may request documents where needed. For urgent matters, contact [email protected].
Feedback
Have an idea for making mFortune easier to use? Share your feedback, suggestions or features you would find useful through customer support on the website. We review feedback carefully and use it to improve our service and your experience, whether that means making account tasks clearer or helping you find the games and information you need.