Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register an account, use our services or visit our site. We take your privacy seriously and set out below what information we gather, why we process it, how we keep it secure and the choices you have about your data.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your name, date of birth, address, email address and telephone number. We also collect identity documents where required for verification, and ownership details for payment methods you use with us.

Technical data

We automatically collect technical information needed to provide the service. This includes your IP address, device and browser details, operating system, screen size, language preferences and session data. We may also collect connection and performance metrics to help maintain and improve the site.

Transactional data

We record activity that relates to your account and transactions, such as deposits, withdrawals, game play history, bonuses applied, support requests and responsible-gambling interactions. This information helps us manage your account and detect fraud or abuse.

How we use your information

Your information is used to create and manage your account, process payments, comply with legal and regulatory obligations, prevent fraud and money laundering, provide customer support and improve our services. We may also use aggregated or anonymised data for reporting, analysis and product development.

Data protection and storage

We use technical and organisational measures to protect your data from unauthorised access, loss or misuse. Access to personal information within our organisation is restricted to staff and third-party service providers who need it to perform their roles. We retain personal data only for as long as necessary to meet operational, legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember user preferences and support analytics. Some cookies are required for security and session management, while others help us understand site usage and improve performance. You can manage cookie settings through your browser or via any controls we provide on the site.

User rights - access, correction and deletion

You have the right to request access to the personal data we hold about you and to ask for inaccurate information to be corrected. You may also request deletion of your personal data where we are not required to retain it by law or for legitimate business reasons. Requests will be handled in accordance with applicable data protection law and may require identity verification.

Information sharing and third parties

We may share personal data with trusted third-party providers who support our operations, including payment processors, identity-verification services, fraud-prevention partners and hosting providers. We require these parties to process data only on our instructions and to maintain appropriate safeguards. We will not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site and the revised policy will state the effective date. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact

If you have questions or wish to exercise your data rights, please contact our data protection team at [email protected]. We will respond to enquiries and privacy requests as promptly as reasonably possible.