mFortune Casino Terms of Use

These Terms and Conditions explain the rules for using mFortune Casino and the relationship between us, as the platform operator, and you as a user. By registering or using an account, you agree to follow these rules. Please read them before using the platform and check this page for updates.

Accounts and your responsibilities

You must provide accurate, complete and up-to-date information when you register, including your identity, contact details, residential address and payment details. Keep your login details secure and do not allow another person to use your account. You are responsible for activity carried out through your account unless you tell us promptly that it may have been accessed without your permission.

Each person may hold one account. We may restrict or close duplicate or associated accounts. You may not transfer or share your account. Tell us if your details change so we can keep your account information current.

Eligibility and account checks

You must be at least 18 years old and resident in England, Scotland or Wales to register. We do not accept registrations from Northern Ireland, Gibraltar or Jersey. You must meet these requirements whenever you use the platform.

We may verify your identity before you deposit or access games. If automated checks do not confirm your details, we may ask you to provide identity and address documents. We may also request evidence that a payment method belongs to you, or other information needed to complete account checks. An account may remain under review while requested checks are outstanding.

Acceptable use and account restrictions

Use the platform only for your own lawful activity. Do not use a VPN or other method to conceal your location, interfere with the platform, use automated tools, manipulate games, commit fraud or collude with other users. You must use payment methods held solely in your name. Credit-card deposits are not accepted.

We may restrict, suspend or close an account where information is inaccurate, account checks are incomplete, these Terms are breached or activity requires review. We may also apply account limits where appropriate. You can contact customer support through the platform or by email with questions about an account restriction.

Bonuses and promotions

Any promotion is subject to its own terms, which apply alongside these general Terms. Check the promotion details before taking part, including any eligibility, wagering or expiry conditions shown there. We do not guarantee that a particular promotion will be available to every user.

Requesting a withdrawal removes active bonuses. Where a deposit was made using a bonus, the applicable withdrawal rules may prevent withdrawal of the cash balance. We may correct a balance affected by a promotion that was incorrectly configured. Duplicate-account bonus funds or related winnings may be voided.

Deposits and withdrawals

Available payment methods, deposit and withdrawal limits, fees and processing information are shown in the Banking section and may change. Deposits and withdrawals must use verified payment details held in your name. Submit withdrawal requests through the platform. We may ask for further information or checks before processing a withdrawal, including checks on cumulative withdrawals. Incomplete checks or repeated deposits and withdrawal requests without gameplay may delay or prevent a withdrawal.

Responsible use and disputes

You can set account limits. Decreases take effect immediately; increases or removals take effect after 24 hours. Time-outs and self-exclusion are also available through the safer-gambling settings or customer support. Self-exclusion lasts for at least six months and does not end automatically. You may also use GAMSTOP.

If you have a concern or dispute, contact customer support through the platform or by email and provide relevant account details. We will review the information available and respond through the support channel. Please keep any relevant messages or transaction details so we can investigate your concern.

Changes to these Terms

We may update these Terms from time to time. The current version will be available on the platform. Please review it when you return to use your account. If you do not agree with an update, stop using the platform and contact customer support about your account.